Dyson Vacuum

So we love our Dyson vacuum which we bought last year. I'm pretty sure it is the only reason we have a prayer of keeping up with the massive amounts of fur that our four animals shed.

When a shoelace attempted to be sucked up last week, the vacuum all of a sudden started making a huge racket when the brushes were being used. I took a look at it as much as I could, but couldn't really see anything. The belt appeared intact and nothing appeared to be wrong with the brushes.

Dreading what I would find out, I called the Dyson customer service to find somewhere to get the vacuum serviced. After hearing a message saying they were experiencing higher than normal call volume, I was thinking here we go. But after only 30 seconds I had a rep on the line. I explained my problem, he got our vacuum registered (always keep receipts for big purchases) and then told me to take the bottom cover off again and to actually take the brush and belt completely out. I hadn't completely taken the belt out previously, but as soon as I did, it was immediately obvious that the ridges on the belt had been melted off creating a cm gap on the belt.

The rep said that he would send a new belt and would actually send a new roller brush also because they had modified the design since we bought it and had a wider belt now. Unfortunately it will take 7-10 days to get here and as I asked if he could get it any quicker (7-10 days of no vacuuming in our house is not pretty) he said he couldn't, but that he would have them send an extra belt so that we wouldn't have this problem again. Oh, and no charge for all of this.

Kind of a nice customer service experience and kind of cemented our happiness with the Dyson.
And because I know you are all wondering....It was me who sucked up the shoelace. But Dan sucked up part of a tee-shirt 2 weeks ago!!

UPDATE: New parts came on Saturday. 4 days after Dan called!!!

Comcast out... U-Verse In

So we finally decided to get rid of Comcast after losing channels (we can get you back those channels if you just upgrade to the next package) and the bills increasing.

We opted to try AT&T U-Verse since I didn't want to hassle with any of the satellite dishes and it looked like a pretty good deal. $200 cash back, free month and one free DVR. The installation took about 3 hours with no major issues. Digital signal, 4 channel simultaneous DVR, and a bunch more channels (including my favorites, NFL Network, Big Ten network, multiple FSN's, multiple ESPN's, Shawnna got her GameShow Network back). and CMT!

And all of this for about the same as Comcast was charging us. Going from a VCR to the DVR has been kind of nice (I know I know... stepping into the 21st century). We will see as we have it for a little while.

A Pregnancy Musing

My morning caffeine has been replaced with Prevacid.
My evening wine by Colace.
Hearing the baby's heartbeat strong and clear makes me tear up.
And feeling him or her move and kick is absolutely priceless.

Forgotten Post - Colts Game

So I meant to post a couple of weeks ago and forgot. Our neighbor gave us a pair of tickets to see the Colts play their last exhibition game because they had gotten invited to sit in one of the suites instead.

Those of you who know me, realize that I am not quite a blue blood Colt's fan.... ok, not really a Colt's fan at all. GO PACK!!!! But I figured it might be one of my few chances to see the new Lucas Oil Stadium that we had to help pay for.

Nice field.... not Lambeau... which we are excited to go to in October... but a nice field. The seats were in the south endzone, top section so we had a great view of downtown.

The retractable roof is cool but I will be interested to see if the Colts fans can make this place as loud as they did the Dome and how long the roof stays open (cold).

The game didn't feature a single starter, but we were really there to see the stadium. Thanks again to Brian and Bill for the tickets.